If you are dissatisfied with your order for any reason, you can return your items for an exchange or refund. Refunds for NEW unused items are eligible for a refund minus shipping charges and a 10% restocking fee. Products that have been USED are not refundable.
Products that are returned without the Original Packaging or Manual will also incur a 20% Restocking Fee. Refunds for items returned more than thirty days after the purchase date will be in the form of a store credit redeemable on your next purchase. The original shipping and handling charges are not refundable.
- Non defective and new returns will be refunded minus shipping charges and a 10% restocking fee.
- Used LEDs can not be returned.
- No returns, for any reason, will be accepted after 90 days from the original ship date.
- A copy of your receipt must be included with all defective returns. All items must be returned complete and with all original parts/accessories/documentation; incomplete returns will not be accepted.
- A Return Authorization (R.A.) number must obtained from us prior to the return of any merchandise. Product returned without a R.A. number will be returned to you at your expense.
- RA numbers are valid for a period of ten (10) days from the date of issue.
- All returns must be shipped freight prepaid and double boxed with the R.A. number displayed on the exterior of the package. This is not refundable.
- Freight charges and handling charges are not refundable.
- Allow 10-13 business days for processing returns.
- Items showing installer or consumer abuse will not be accepted.